Website Terms & Conditions

1. About These Terms
These terms and conditions (“Terms”) explain how you may use our website, www.homevisitpetcare.co.uk (the “Site”), and any of its content, including articles, blogs, services information, and downloadable materials.
By accessing or using this Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our Site.
The Site is provided free of charge for general information about our services.

2. About Us
This Site is operated by Home Visit Pet Care Ltd, a company registered in England and Wales.
Email: hello@homevisitpetcare.co.uk

3. Using Our Site
By using this site you agree not to:
• Use the Site in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to our Site or server
• Introduce viruses, malware, or other harmful code
• Use automated tools (such as bots or scrapers) to access or interact with the Site

We reserve the right to suspend or block access if you breach these Terms.

4. Privacy and Cookies
Your privacy is important to us. Our use of personal data is governed by our:
• Privacy Policy
• Cookie Policy
Please read them to understand how we collect, store, and use your information.

5. Intellectual Property
All content on the Site - including text, images, graphics, branding, and design - is owned by or licensed to Home Visit Pet Care Ltd. You may not use, reproduce, or distribute any content without our prior written consent.
The Home Visit Pet Care name and logo are protected trademarks. Use without permission is prohibited.

6. Uploading or Submitting Content
You may choose to submit information via forms or contact channels on our Site. While we take reasonable steps to ensure secure handling, we cannot guarantee confidentiality for any non-personal information submitted through the Site.
You must not submit any content that is:
• Defamatory, obscene, discriminatory or offensive
• Infringing on third-party rights (including intellectual property)
• Misleading or deceptive
• In breach of confidentiality obligations
We reserve the right to remove any content submitted to our Site or social media platforms that violates these standards.

7. Accuracy and Availability
We make reasonable efforts to ensure the accuracy of the content on our Site, but we make no guarantees. Content is for informational purposes only and does not constitute veterinary advice.
The Site may be unavailable at times due to updates, technical issues, or maintenance. We are not liable for any loss caused by downtime or interruptions.

8. Online Bookings and Appointments
Where online booking is available, we make every effort to ensure accuracy. However, booking errors may occur due to system issues or user input.
It is your responsibility to:
• Confirm your appointment with us if you are unsure
• Be at the address and available for your appointment at the scheduled time - not we currently operate one hour time slots
We are not liable for missed appointments resulting from booking errors.

9. Links to Other Websites
The Site may contain links to external websites. These are provided for convenience only. We do not endorse or accept responsibility for content or services offered on third-party sites.

10. Limitation of Liability
To the fullest extent permitted by law, Home Visit Pet Care Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site.
We do not exclude liability for death or personal injury caused by our negligence, or for anything else we are not permitted to exclude under law.

11. Changes to These Terms
We may update these Terms at any time. Continued use of the Site indicates your acceptance of the latest version. Please review this page periodically.

12. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.

13. Contact Us
If you have questions about these Terms or our website, please contact:
Home Visit Pet Care Ltd
hello@homevisitpetcare.co.uk
01942 591 031