Privacy Policy

1. Who We Are
At Home Visit Pet Care Ltd (“Home Visit Pet Care”) we recognise the importance of keeping your personal data safe. This policy outlines how Home Visit Pet Care use the personal data you provide us

• Via using the services of one of our regional practices
• Through this website (www.homevisitpetcare.co.uk)
• When you get in contact with us

For the purposes of data protection laws, the data controller will be Home Visit Pet Care Ltd. This is true for all subsidiaries of Home Visit Pet Care Ltd, veterinary practices operating under the ‘Home Visit Pet Care’ brand name, and other veterinary practices operated by Home Visit Pet Care and trading under a different name.

2. What Personal Data We Collect
Information you provide directly:
- Registering as a client
- Booking appointments
- Contacting us
- Signing up for updates
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Information we collect automatically:
- IP address, browser type
- Website usage data
- Cookies (see our Cookie Policy)

3. Why We Use Your Data
We use your data for:
- Fulfilling contracts
- With your consent
- Legal obligations
- Legitimate interests

4. Sharing Your Data
We may share your data with:
- Partner vets
- Insurance companies
- IT providers
- Payment processors
- Legal and regulatory bodies

5. How We Protect Your Data
We use encryption, secure servers, access controls, and staff training to protect your data.

6. How Long We Keep Your Data
We retain your data only as long as necessary for legal, operational, or service purposes.

7. Your Rights
You have the right to access, correct, delete, or restrict use of your data. Contact us to exercise your rights.

8. Data Transfers Outside the UK
If data is transferred outside the UK, we ensure appropriate protections are in place.

9. Cookies
We use cookies to improve functionality and gather usage data. See our Cookie Policy for details.

10. Third-Party Links
We are not responsible for the privacy practices of third-party websites linked from our site.

11. Changes to This Policy
We may update this policy. Changes will be posted on our website.

12. Contact Us
Home Visit Pet Care Ltd
Email: info@homevisitpetcare.co.uk
Phone: 01942 591 031
You can also contact the Information Commissioner’s Office at www.ico.org.uk.